Why are our systems down?
In order to bring you an even better Etihad Guest experience, we are upgrading our system. We aim to be back online by 26 October
What services and transactions will be unavailable from the 23-26 October?
During this time, you will not be able to access or update your Etihad Guest account information, use miles for flight purchase or upgrades, or make changes to bookings using miles. Our Reward Shop will also be offline.
Can I book flights and/or modify my flight during this time?
Yes, you can still book flights on etihad.com and pay by any applicable payment options. You can also modify your existing flights and pay any applicable change fees. However, you will not be able to use your Etihad Guest Miles for flight bookings or changes during the system upgrade period.
When I book a flight during the maintenance period, will I still get credited with Etihad Guest Miles when I provide my Etihad Guest membership number?
Yes, your Etihad Guest Miles will reflect in your account once our systems are back online.
If I fly during this period, will I get my Etihad Guest Miles credited to my account?
You will get the Etihad Guest Miles credited into your account after the scheduled system upgrade if you entered your Frequent Flyer Programme number as part of the booking. If you haven’t done that, you can still claim your miles retrospectively after the system upgrade.
Can I log in to my Etihad Guest account via the website or mobile application during this period?
The Etihad Guest login area will be temporarily unavailable whilst we carry out our scheduled system upgrade. This means that during this time, you will not be able to access your account information, use miles for flight purchase or upgrades, make changes to bookings paid by miles, or shop in our reward shop. This is across our etihad.com, etihadguest.com and BusinessConnect areas, and the Etihad mobile app. However, you will be able to make changes to your booking using your credit card when you call our contact centre or manage your booking on etihad.com.