We're helping to keep your Tier Status on track
Our members are not just Guests but part of our family, which means we always put you first.
We know it's a difficult and an uncertain time for everyone, and recent events won't just have had an impact on your travel plans, but your everyday life too.
Members who are not able to meet the minimum Tier requirements, will have their existing Tier status extended until 31 December 2022.
We’ve also reduced our Tier Miles and Tier Segments requirements to 80% until 31 December 2022 to help you maintain and easily upgrade your tier.
Your safety, health and happiness are paramount to us right now, and we're monitoring the situation closely to make sure that our members are as protected as they can be. For the latest travel advice and information, please visit etihad.com/travel alerts.
Frequently Asked Questions
Etihad Guest Bonus Tier Miles - COVID-19 Support
Etihad Guest Bonus Tier Miles - COVID-19 Support
1. Who is eligible for monthly Bonus Tier Miles?
Active Etihad Guest Members are eligible for monthly bonus Tier Miles.
2. How have Etihad Guest calculated the bonus Tier Mile amounts?
Amounts have been calculated as a monthly average of miles members earn flying with Etihad Airways and are required to maintain their existing Tier Status.
3. When will my bonus Tier Miles be credited?
Bonus Tier Miles will be automatically credited into your account by the last day of each eligible month.
4. How long will I receive bonus Tier Miles for?
Bonus Tier Miles will be credited until 31 December 2020.
5. Where can I see my miles balance?
You can check your miles balance by logging in or checking your monthly e-statement. Your bonus Tier Miles will be reflected in your account when they are credited.
6. Does it apply for members within a Family Membership?
Yes, each eligible member will be credited their respective bonus Tier Miles.
7. Is this applicable for Etihad Guest Miles?
Only Tier Miles will be credited to your account.