Our Frequently Asked Questions below will keep you posted on all important updates to the Etihad Guest Programme, ensuring you’re always aware of all the benefits and rewards that you’re entitled to as a valued Etihad Guest Member.
Hand Baggage Only Deals Fare
Hand Baggage Only Deals Fare
Etihad Airways is launching a hand baggage only Deal Fare, available for travel between Abu Dhabi, Oman, Saudi Arabia, Azerbaijan, Jordan, Lebanon and Egypt from 2 September 2018.
As an Etihad Guest Member will be able to utilize the baggage benefit to check-in a bag based on your tier level, even if travelling on a hand baggage only fare.
For Further details on your Tier Benefits please visit Etihad Guest Tier and Status web page
|Etihad Guest Benefits||Etihad Guest Silver||Etihad Guest Gold||Etihad Guest Platinum|
|All Cabin Classes*||
*Etihad Guest Silver, Gold or Platinum member you will be will be able to utilize the baggage benefit to check-in a bag, when travelling on a hand baggage only deal fare
GuestSeat Changes Frequently Asked Questions
GuestSeat Changes - FAQ's ( as of 30 June 2018 )
On 30 June 2018 Etihad Guest will introduce variable pricing for redemption bookings on Etihad Airways marketed and operated flights. Moving from fixed single rate for redemption bookings to variances in fares within Economy class and Business class.
When will these changes be introduced?
The changes will come into effect on 30 June 2018.
Will this change impact my booking?
The change will impact bookings made on or after 30 June 2018.
Will this change affect GuestSeats, OpenSeats and Upgrades?
This change impacts GuestSeat bookings only. OpenSeats and Upgrades are not affected.
Do any of these changes impact new or existing bookings made with partner airlines Air Serbia & Air Seychelles?
No, Changes to Etihad GuestSeat booking only impact Etihad Airways’ marketed and operated flights.
Will these changes affect my booking with Etihad Guest Airline Partners?
No, Changes to Etihad GuestSeat bookings only impact Etihad Airway's marketed and operated flights.
How do I check how many miles will be required for a GuestSeat once the changes have been implemented?
Mileage Calculator will reflect the minimum value for a given route. You can also input your desired destination and flight date into the booking engine to confirm the price.
Will there be a change in the taxes for GuestSeat bookings?
No, the taxes will remain the same.
What happens if I have issued my GuestSeat ticket on Etihad Airways before 30 June 2018?
The booking will not be impacted by the change.
What would be considered as peak period?
Peak period is subject to seasonality and availability of seats.
What happens if I have issued my GuestSeat ticket before 30 June 2018 and would like to change my booking after the change has come into effect?
For GuestSeats issued prior to 30 June 2018, in the event of a date change (post 30 June 2018) the ticket will be re-issued with a date change fee, in line with the Etihad Guest Terms and Conditions.
What happens if my GuestSeat ticket is issued on/after 30 June 2018 and I would like to change my booking?
For GuestSeats issued on/after 30 June 2018, in case of a date change the ticket will be re-issued, difference in fare (if applicable) will be collected in the form of miles, along with the date change fee. Etihad Guest Terms and Conditions apply.
Can my GuestSeat ticket be refunded?
A refund fee of 10% of the miles deducted for the redemption ticket will apply on GuestSeats. In case of no-show GuestSeats are non-refundable. Refunds for a GuestSeat have to be processed through the Etihad Guest Service Centre within the ticket validity, up to 24 hours prior to departure.
Who do I contact in case of questions?
Please feel free to contact us at firstname.lastname@example.org or at any of the Etihad Guest Service Centres.