GuestSeat redemption ticket validity

GuestSeat redemption tickets are valid for 12 months from the date the ticket is issued. Travel must commence within these 12 months. Once the first leg of the journey has been completed, the ticket is then valid for 12 months from the date of that journey.

Redemption ticket refund policy

If the person named on a GuestSeat Reward ticket does not check-in for the relevant flight, the GuestSeat Reward ticket will not be rebooked.

No refunds will be allowed and the entire miles and any cash used for the GuestSeat Reward ticket, excluding any taxes and carrier surcharges, will be forfeited.

Refunds are permitted up to 24 hours prior to the flights departure. A flat refund fee of 10% of the total miles required for the reward booking will apply, excluding any applicable taxes and carrier charges. This Refund fee is subject to change at any time without notice. Refunds can only be processed via the Etihad Guest Service Centre.

GuestSeat Reward tickets are valid for refunds (subject to application of the refund fee) up to one year from the first specified travel date of the original ticket. For a partially used GuestSeat Reward ticket, the ticket is not valid for a refund.

Redemption ticket date change

Date changes can be made to GuestSeat Reward tickets within the stipulated GuestSeat Reward ticket validity.

Date changes can be processed up to 24 hour prior to the flights departure for a fee of AED 100, per person per change, per GuestSeat Reward ticket.  This fee is subject to change at any time without notice.

Date changes to GuestSeat Reward tickets are always subject to availability.

Date changes to OpenSeat Reward tickets are governed by the fare rules on the fare class purchased.