GuestSeat redemption ticket refunds can only be processed via the Etihad Guest Service Centre for a fee of 2000 Etihad Guest Miles. Etihad Guest Gold and Platinum members are exempt from this charge.
If a GuestSeat redemption ticket is not used, the ticket is valid for a refund up to one year from the first travel date of the original ticket. For a partially used ticket, the ticket is valid for a refund up to one year from the first travel date.
Refunds are also permitted on GuestSeat bookings where a member does not show up for their flight. The no-show fee of 2000 miles/AED 200 plus the refund fee of 2000 Etihad Guest Miles will apply.
For OpenSeat tickets whether paid for with 100% Etihad Guest Miles or a combination of Miles+Cash, the refund will follow the fare rules of the ticket purchased.