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Overview

Virgin Australia including Virgin Australia domestic, Virgin Australia international long haul, Virgin Australia international short haul are putting the magic back in flying. The modern and stylish Virgin Australia lounge, accessible on domestic flights, features a menu designed by chef Luke Mangan and a premium selection of beverages, as well as complimentary WiFi and business services. 

Virgin Australia is pleased to offer guests three cabin classes on international long haul flights: Business Class, Premium Economy and Economy—and both Premium Economy and Economy on international short haul (Business Class available on selected flights). 

On domestic flights, guests can enjoy a choice of either Business Class and Economy, or Premium Economy and Economy.

For more information visit virginaustralia.com.

Redeeming Miles

To redeem miles for reward flights on Virgin Australia, members must contact the Etihad Guest Service Centre a minimum of 24 Hours prior to the intended date of travel. Rewards flight bookings will be confirmed subject to seat availability. Applicable taxes, surcharges and/or fees listed on the ticket will have to be paid at the time of ticket issuance.

*Mileage Values in this table are for one-way journeys only. Return Journeys will be double the amount of a one-way journey.

Redemption table.


Service benefits

BENEFIT ETIHAD GUEST SILVER ETIHAD GUEST GOLD ETIHAD GUEST PLATINUM
Lounge Access**** Self & Guest Self & Guest
Priority baggage Yes Yes
Priority Boarding** Yes Yes Yes
Priority Check - in Yes*** Yes Yes
Tier Bonus 25% 50% 50%
Tier Bonus 25% 50% 50%
Baggage Allowance
Piece Concept 1Pc up to 23 Kg 1Pc up to 32 Kg 1Pc up to 32 Kg
Weight Concept 10 Kg 15 Kg 20 Kg

Terms and Conditions

Redeeming Miles on virgin Australia

Redeeming Miles on virgin Australia

  • The value for a child ticket will be the same value as an adult ticket. 
  • Infant tickets (not occupying a seat) will be 10% of the adult mileage value. 
  • Validity of the ticket - Valid for a maximum period of one year from the original date of departure booked. 
  • The values in the redemption table are for one way journeys only. The value for return journeys will be double of the one way value
  • Stopovers permitted at the guest's own expense.
  • Waiting list not permitted. All sectors to be confirmed.
  • Applicable taxes and surcharges will have to be paid at the time of ticket issuance
  • Cancellation / Refund and changes are as per the Etihad Guest Terms and Conditions. 
  • Rerouting not permitted
  • Minimum stay – Travel from the last international stopover must commence no later than 4 days after departure of the first international sector. 
  • Maximum stay – Travel from the last international stopover must commence no later than 12 months after departure from fare origin. 
  • Upgrade using miles – not permitted

Service Benefits

Service Benefits

Baggage Allowance: * 

• 23Kg is inclusive of the normal allowance you receive on your ticket for Silver Guest
• Flights operated by Virgin Australia International Long Haul (USA - AUS) for Etihad Guest Gold and Platinum
• Etihad Guest members who are travelling and connecting on tickets issued by Etihad Airways will receive the most significant carriers (distance) baggage allowance.
• Priority boarding where this service is available. **
• EYG silver members are not entitled to priority check-in on VA domestic flights. ***
 

Lounge Access: ****

• The Lounge Adelaide - Adelaide Domestic Airport (Virgin Australia Terminal)
• The Lounge Brisbane - Brisbane Domestic Airport (Virgin Australia Terminal)
• The Lounge Canberra - Canberra Domestic Airport (Virgin Australia Terminal)
• The Lounge Melbourne - Melbourne Domestic Terminal 3 (Virgin Australia Terminal)
• The Lounge Perth - Perth Domestic Airport (Virgin Australia Terminal)
• The Lounge Sydney - Sydney Domestic Airport (Virgin Australia Terminal)
• The Lounge Cairns – Cairns Domestic Airport (Virgin Australia Terminal)
• The Lounge Gold Coast  – Bilinga Domestic and International Airport (Virgin Australia Terminal)
• The Lounge Mackay – South Mackay QLD Domestic Airport (Virgin Australia Terminal)
• The Lounge Darwin  – Darwin Domestic Airport (Virgin Australia Terminal)
• The Lounge Alice Springs –  Alice Springs Domestic Airport (Virgin Australia Terminal)