You are here:


Cristal Group is one of the most dynamic luxury hospitality companies in the Middle East. All the properties belonging to Cristal Group are environment-friendly hotels emphasizing on corporate social responsibility and representing contemporary style, distinctive architecture, bold interiors, as well as state-of-the-art technology.

Cristal Group is presently operating four hotels including two in the United Arab Emirates, one beach property in the beautiful Comore Island and a luxury hotel in Baghdad, Iraq. In addition, five more properties are in the pipeline for Lebanon, Kingdom of Saudi Arabia and Erbil.

For more details, please visit

Earn Miles

Etihad Guest Members will earn 1 Mile for every US$1 spent.*

*Includes spend on Eligible Stays, as well as spend at the gymnasium, restaurant, café or spa.

Claim Missing Partner Miles

To claim missing Miles, please contact Cristal Hotel within six months of your stay at providing the following information:

    • Full Name.
    • Your Etihad Guest number.
    • Invoice number.

Please retain all original receipts until Etihad Guest Miles are credited to your account.

Terms and conditions

• Please quote your Etihad Guest Number at the time of reservation and present your Etihad Guest card upon check-in.
• The hotel room must be reserved in the name of the Etihad Guest Member.
• Eligible Stay* means one or more consecutive nights spent by an Etihad Guest Member booked at an Eligible Rate. This is regardless of the number of times that the Member checks-in or checks-out in that stay.
• Eligible rates do not include tour operator rates, groups and packages, complimentary stays, travel industry rates and internet third party rates.