Overview

Virgin Australia including Virgin Australia domestic, Virgin Australia international long haul, Virgin Australia international short haul are putting the magic back in flying. The modern and stylish Virgin Australia lounge, accessible on domestic flights, features a menu designed by chef Luke Mangan and a premium selection of beverages, as well as complimentary WiFi and business services. 

Virgin Australia is pleased to offer guests three cabin classes on international long haul flights: Business Class, Premium Economy and Economy—and both Premium Economy and Economy on international short haul (Business Class available on selected flights). 

On domestic flights, guests can enjoy a choice of either Business Class and Economy, or Premium Economy and Economy.

For more information visit virginaustralia.com.

Earn Etihad Guest Miles with Virgin Australia

You can now earn Etihad Guest Miles when traveling with Virgin Australia. Simply quote your Etihad Guest Number when making a booking with Virgin Australia and remember to present your Etihad Guest Card at check-in. The number of miles earned will depend on the class of booking as shown below.

*All other classes receive 0% credit.

Flights eligible for Accrual
• Flights marketed and operated by Virgin Australia.
• Virgin Australia and Etihad Airways code share flights which are operated by those carriers.

Cabin Class Earn Tier Segments
Full Business Class J, C 200% 2
Business Class Discounted D, I 150% 2
Premium Economy W, R, O 125% 1
Full Economy Y, B, H, K, L 100% 1
Economy Discounted E, N, V, Q, T, U, S, M 50% 1

Claim Missing Partner Miles

Please retain your tickets and boarding passes until such time your miles are credited to your account. If you do not receive the credits within six weeks, please advise the Etihad Guest Service Centre on +800 GUEST. Missing miles can be claimed up to 6 months from the date of travel.

Redeeming Miles

To make a reward booking on Virgin Australia please contact the Etihad Guest Service Centre at least 14 days prior to your intended date of travel.

The table below indicates the miles required for a one way redemption ticket based on the distance traveled. Virgin Australia Long Haul awards are offered in Economy, Premium Economy and Business Class while Virgin Australia Domestic and International Short Haul are offered in Economy Class only.

Distance traveled Economy Premium Economy Business Class
0 - 1250 15000 20000 30000
1251 - 1750 30000 45000 60000
1751 - 5000 60000 90000 120000
5001 - 8000 70000 105000 140000

Service benefits

For Etihad Guest Platinum, Gold and Silver members on All Virgin Australia operated flights regardless of class of travel

Etihad Guest Platinum and Gold members:
• Priority check-in.
• Priority baggage tagging.
• Lounge access with one additional guest.
• Free 32kg baggage on Virgin Australia Domestic and International Short Haul flights.
• An extra piece of baggage (23 Kg’s) on US-Australia flights operated by Virgin Australia International Long Haul.
• For SYD-AUH-SYD 20kg additional baggage allowance for Etihad Guest Platinum and 15kg for Etihad Guest Gold members.
• Priority boarding where this service is available.
• 50% Tier Bonus Miles.
• Etihad Guest Tier Miles for your journey which will contribute to your growth through the tiers.

Etihad Guest Silver Members:
• One bag of 23kg baggage free when travelling on Virgin Australia Domestic and International Short Haul regardless of class of travel; (This is inclusive of the normal allowance you receive on your ticket).
• For SYD-AUH-SYD 10kg additional baggage allowance.
• Priority boarding where this service is available.
• 25 % Tier Bonus Miles.

Lounge name Location Terminal
The Lounge Adelaide Adelaide Domestic Airport Virgin Australia Terminal
The Lounge Brisbane Brisbane Domestic Airport Virgin Australia Terminal
The Lounge Canberra Canberra Domestic Airport Virgin Australia Terminal
The Lounge Melbourne Melbourne Domestic Terminal 3 Virgin Australia Terminal
The Lounge Perth Perth Domestic Airport Virgin Australia Terminal
The Lounge Sydney Sydney Domestic Airport Virgin Australia Terminal

Terms and conditions

Earning Miles on virgin Australia

• Flights marketed by Virgin Australia and operated by a third-party carrier other than Virgin Australia or Etihad Airways will not be eligible for Etihad Guest Miles accrual.
• Charter flights operated by Virgin Australia are not eligible for mileage accrual.
• Flights taken on Virgin Australia are eligible to earn Etihad Guest Tier Miles and therefore do contribute to earning or maintaining your Etihad Guest Silver or Gold Tier.

Redeeming Miles on virgin Australia

• The Business Class redemption rates will be twice the value of the economy redemption rates.
• Award tickets are not valid on codeshare flights.
• Seats are subject to availability.
• A minimum of 14 days advance notice is required for making a reward flight booking.
• Reward tickets can be booked for one way or return journeys.
• A reward ticket for a child will be issued at the same value as for an adult.
• Infant tickets will be issued at 10% of the adult mileage value.
• Applicable taxes and surcharges will have to be paid at the time of ticket issuance.
• Redeeming miles for upgrades on partner flights are not permitted
• Date changes are possible free of charge within validity and subject to availability.
• Redeeming miles for upgrades on partner flights are not permitted.
• Awards are not valid on charter flights.
• Award tickets are non-endorsable, non-transferable and non-refundable.
• Reward tickets are valid for a maximum period of one year from the original date of issue.
• Redeeming miles for upgrades on partner flights are not permitted.
• Stop overs are not permitted.
• Name changes are not permitted

Service benefits

• Etihad Guest members who are travelling and connecting on tickets issued by Etihad Airways will receive the most significant carriers (distance) baggage allowance.