Overview

Virgin Australia including Virgin Australia domestic, Virgin Australia international long haul, Virgin Australia international short haul are putting the magic back in flying. The modern and stylish Virgin Australia lounge, accessible on domestic flights, features a menu designed by chef Luke Mangan and a premium selection of beverages, as well as complimentary WiFi and business services. 

Virgin Australia is pleased to offer guests three cabin classes on international long haul flights: Business Class, Premium Economy and Economy—and both Premium Economy and Economy on international short haul (Business Class available on selected flights). 

On domestic flights, guests can enjoy a choice of either Business Class and Economy, or Premium Economy and Economy.

For more information visit virginaustralia.com.

Earn Etihad Guest Miles with Virgin Australia

You can now earn Etihad Guest Miles when traveling with Virgin Australia. Simply quote your Etihad Guest Number when making a booking with Virgin Australia and remember to present your Etihad Guest Card at check-in. The number of miles earned will depend on the class of booking as shown below.

*All other classes receive 0% credit.

Flights eligible for Accrual
• Flights marketed and operated by Virgin Australia.
• Virgin Australia and Etihad Airways code share flights which are operated by those carriers.

Cabin Class Earn Tier Segments
Full Business Class J, C 200% 2
Business Class Discounted D, I 150% 2
Premium Economy W, R, O 125% 1
Full Economy Y, B, H, K, L 100% 1
Economy Discounted E, N, V, Q, T, U, S, M 50% 1

Redeeming Miles

To make a reward booking on Virgin Australia please contact the Etihad Guest Service Centre at least 14 days prior to your intended date of travel.

The table below indicates the miles required for a one way redemption ticket based on the distance traveled. Virgin Australia Long Haul awards are offered in Economy, Premium Economy and Business Class while Virgin Australia Domestic and International Short Haul are offered in Economy Class only.

 *Mileage Values in this table are for one-way journeys only. Return Journeys will be double the amount of a one-way journey.

click here for redemption table.


Claim Missing Partner Miles

Please retain your tickets and boarding passes until such time your miles are credited to your account. If you do not receive the credits within six weeks, please advise the Etihad Guest Service Centre on +800 GUEST. Missing miles can be claimed up to 6 months from the date of travel.

Service benefits

BENEFIT Column1 ETIHAD GUEST SILVER ETIHAD GUEST GOLD ETIHAD GUEST PLATINUM
Lounge Access**** Self Guest Self Guest
Priority baggage Yes Yes
Baggage Allowance* Domestic and International Short Haul 23 kgs 23 kgs 23 kgs
USA - AUS Flights 1 piece up to 23 kgs 1 piece up to 23 kgs
SYD - UAE Flights 10Kg 15Kg 20Kg
Priority Boarding** Yes Yes Yes
Priority Check - in Yes*** Yes Yes
Tier Bonus 25% 50% 50%

Terms and conditions

Earning Miles on virgin Australia

• Flights marketed by Virgin Australia and operated by a third-party carrier other than Virgin Australia or Etihad Airways will not be eligible for Etihad Guest Miles accrual.
• Charter flights operated by Virgin Australia are not eligible for mileage accrual.
• Flights taken on Virgin Australia are eligible to earn Etihad Guest Tier Miles and therefore do contribute to earning or maintaining your Etihad Guest Silver or Gold Tier.

Redeeming Miles on virgin Australia

• Lead Time for booking - 14 days prior to travel 
• Miles Required:
• The value for a child ticket will be the same value as an adult ticket. 
• Infant tickets (not occupying a seat) will be 10% of the adult mileage value. 
• Validity of the ticket - Valid for a maximum period of one year from the original date of departure booked. 
• The values in the redemption table are for one way journeys only. The value for return journeys will be double of the one way value
• Stopovers permitted - Ukraine International will not provide hotel accommodation for the transit period. 
• Waiting list not permitted. All sectors to be confirmed.
• Applicable taxes and surcharges will have to be paid at the time of ticket issuance
• Date/route changes- Permitted at a fee of AUD 200 per change. ( child and infant discounts do not apply) 
• Fare difference payable. 
• Rerouting not permitted
• Cancellation / Refund – Not permitted. Miles forfeited. 
• Minimum stay – Travel from the last international stopover must commence no later than 4 days after departure of the first international sector. 
• Maximum stay – Travel from the last international stopover must commence no later than 12 months after departure from fare origin. 
• Upgrade using miles – not permitted
• No Show – as per Etihad Guest terms and conditions 
• Name changes – not permitted

Service benefits

Baggage Allowance: * 

• 23Kg is inclusive of the normal allowance you receive on your ticket for Silver Guest
• Flights operated by Virgin Australia International Long Haul (USA - AUS) for Etihad Guest Gold and Platinum
• Etihad Guest members who are travelling and connecting on tickets issued by Etihad Airways will receive the most significant carriers (distance) baggage allowance.
• Priority boarding where this service is available. **
• EYG silver members are not entitled to priority check-in on VA domestic flights. ***

Lounge Access: ****

• The Lounge Adelaide - Adelaide Domestic Airport (Virgin Australia Terminal)
• The Lounge Brisbane - Brisbane Domestic Airport (Virgin Australia Terminal)
• The Lounge Canberra - Canberra Domestic Airport (Virgin Australia Terminal)
• The Lounge Melbourne - Melbourne Domestic Terminal 3 (Virgin Australia Terminal)
• The Lounge Perth - Perth Domestic Airport (Virgin Australia Terminal)
• The Lounge Sydney - Sydney Domestic Airport (Virgin Australia Terminal)
• The Lounge Cairns – Cairns Domestic Airport (Virgin Australia Terminal)
• The Lounge Gold Coast  – Bilinga Domestic and International Airport (Virgin Australia Terminal)
• The Lounge Mackay – South Mackay QLD Domestic Airport (Virgin Australia Terminal)
• The Lounge Darwin  – Darwin Domestic Airport (Virgin Australia Terminal)
• The Lounge Alice Springs –  Alice Springs Domestic Airport (Virgin Australia Terminal)