Overview

Overview Garuda Indonesia is an IOSA Certified Airline with 4-star airline category. This national airline for Indonesia serves flights to 33 domestic and 18 international destinations. Recognized as World's Most Improved Airline in the 2010, in World Airline Awards in Hamburg by Skytrax, Garuda Indonesia also awarded "The World’s Best Regional Airline” from Skytrax, in an event at the Farnborough Air Show in London, England, in the 2012.

Earn Etihad Guest Miles with Garuda Indonesia

Earn Etihad Guest Miles when traveling with Garuda Indonesia. Simply quote your Etihad Guest number when making a booking with Garuda Indonesia and remember to present your Etihad Guest card at check-in. The number of miles earned will depend on the class of booking as shown below.
Cabin Class Booking Class Miles earned
First Class F 200%
First Class A 175%
Business Class J, C, I 150%
Economy Class Y, B 100%
Economy Class M, K, N 50%
Economy Class Q, T 25%

Claim Missing Partner Miles

Please retain your tickets and boarding passes until your miles have been credited to your account. If you do not receive the credits within six weeks, please advise the Etihad Guest Service Centre. Missing miles can be claimed up to 6 months from the date of travel. Requests for claiming missing miles will be accepted after 14 days of the date of travel.

Redeem Miles with Garuda Indonesia

To redeem miles for reward flights on Garuda Indonesia, members must contact the Etihad Guest Service Centre a minimum of 14 days prior to the intended date of travel. Rewards flight bookings will be confirmed subject to seat availability. Applicable taxes, surcharges and/or fees listed on the ticket will have to be paid at the time of ticket issuance.
Distance travelled Economy Class (Miles) Business Class (Miles)
0 – 500 5000 7000
501 - 1000 10000 14000
1001 - 2000 20000 28000
2001 - 3000 30000 42000
3001 - 5000 50000 70000
5001 - 10000 100000 140000
10001 - 15000 150000 210000

Service Benefits

For Etihad Guest Gold Elite and Gold Members on All Garuda Indonesia operated flights regardless of class of travel:

• Etihad Guest Gold and Gold Elite members can avail of prirority check-in services at Soekarno–Hatta International Airport (CGK) Jakarta
• Etihad Guest Gold and Gold Elite members along with one guest will get access to the Garuda Indonesia Executive lounge at Soekarno–Hatta International Airport (CGK) Jakarta.

Terms and conditions

Earning Etihad Guest Miles with Garuda Indonesia

• Invalid booking classes for accrual – V, H, E, U, Z, O, and X.
• Flights marketed by Garuda Indonesia and operated by a third-party carrier other than Garuda Indonesia or Etihad Airways will not be eligible for Etihad Guest Miles accrual.
• Charter flights operated by Garuda Indonesia are not eligible for mileage accrual.
• Flights taken on Garuda Indonesia are not eligible to earn Etihad Guest Tier Miles and therefore do not contribute to earning or maintaining your Etihad Guest Silver or Gold or Gold Elite Tier.
• The accrual structure above will be for all flights effective 1st April 2013.

Redeeming Miles for tickets on Garuda Indonesia

• Award tickets are allowed for both one-way and return journey’s.
• Upgrades are not permitted.
• Infants and children from 02-12 years of age will be charged the adult mileage value and must be booked in the same booking as the accompanying adult.
• Flight awards are subject to seat availability.
• Miles can be redeemed on all International and Domestic flights operated by Garuda Indonesia.
• Award tickets are not valid on codeshare flights.
• A minimum of 14 days advance notice is required to book an award ticket.
• Award tickets on Garuda Indonesia are valid for a maximum period of 12 months from date of departure booked.
• Applicable taxes and surcharges will have to be paid at the time of ticket issuance and are the responsibility of the guest.
• Award tickets are non-endorsable, non transferable and non refundable.
• Date changes are allowed with a USD20 reissuance fee within ticket validity and subject to seat availability.
• Name changes are not permitted.
• All award bookings are subject to a ticketing time limit set my Garuda Indonesia systems.
• All bookings are subject to Garuda Indonesia Terms and conditions.

Service benefits

• The benefits listed above are for Etihad Guest Gold and Gold Elite Guest traveling in any class on any operated flight between Etihad Airways and Garuda Indonesia.
• The airport lounge access is at Soekarno–Hatta International Airport (CGK) Jakarta only.
• Guests must present their Etihad Guest Membership card in order to avail the benefits above.
• Children between the aged of 2 and 12 are considered as adults for lounge entry purposes.
• Infants traveling with the lounge eligible guest shall be provided with lounge access provided the infant travels on the same flight as the lounge eligible member.