Overview

Overview

Alitalia is Italy’s leading airline, serving 22 million passengers with a fleet of 158 aircraft. They operate more than 700 daily flights to 83 destinations across Africa, the Americas, Asia and Europe.

For more information on Alitalia and its destinations please visit alitalia.com.

Earning miles with Alitalia

Earning miles with Alitalia

Earn Etihad Guest Miles when you fly with Alitalia or any of its affiliate airlines. Simply quote your Etihad Guest Number when you make a booking with Alitalia (AZ), and remember to present your Etihad Guest Card at check-in. Miles will be credited based on the booking class as shown below.


Earning miles - terms and conditions

  • Mileage earning is based on actual distance flown. There is no minimum mileage awarded for short sectors.
  • Etihad Guest Members earn tier miles for travel on Alitalia or any of its affiliate airlines.
  • Booking classes not eligible for mileage accrual are: O, L, G, R, U, Z, W.
  • Charter flights are not eligible for mileage accrual.
  • Flights marketed by Alitalia or any of its affiliate airlines and operated by a third party carrier other than Etihad Airways will not be eligible for Etihad Guest Mileage accrual.
Cabin Class Booking Class Miles earned
Business, “ Magnifica/Ottima” J, C, D, I, E 300%
EconomyY Plus, “Classica Plus” P, A 200%
Economy, “Classica” Y, B, M, H 150%
Economy, “Classica” K, V, T 100%
Economy, “Classica” N, S, Q, X 50%

Claim Missing Partner Miles

Please retain your tickets and boarding passes until your miles are credited to your account. If you do not receive the credits within six weeks, please advise the Etihad Guest Service Centre by calling +800 GUEST or email guest@etihadguest.com. Missing miles can be claimed up to 6 months from the date of travel.

 

Redeem miles with Alitalia

To make a reward booking on Alitalia or any of its affiliate airlines, please contact the Etihad Guest Service Centre 14 days prior to your intended date of travel. Flights that are both operated and marketed by Alitalia, codeshare flights marketed by Alitalia and operated by its affiliate airlines and codeshare flights marketed by Etihad Airways and operated by Alitalia are available for redemption.


Click here to view the redemption table.

Service benefits

Effective 1 May 2015 Etihad Guest Silver, Gold and Platinum members flying on qualifying Alitalia marketed and operated flights will be able to avail of the service benefits listed below.

BENEFIT ETIHAD GUEST SILVER ETIHAD GUEST GOLD ETIHAD GUEST PLATINUM
Tier Bonus 10% 20% 30%
Priority Check-in X
Priority Baggage Handling X
Priority Boarding X
Airport Lounge Access* X Self & Guest Self & Guest
Excess Baggage Allowance 10kgs 15kgs 15kgs

Terms and conditions

Earning Etihad Guest Miles with Alitalia

•Eligible flights
  • Flights operated and marketed by Alitalia.
  • Flights booked on the AZ code of EY marketed AZ operated codeshare flights.
  • Code share flights marketed by Alitalia (AZ) and operated by Alitalia Express (XM), CAI First (XM), City Liner (CT), CAI Second (VE). 
•Ineligible Flights
  • Flights booked on the AZ code of AZ marketed EY operated codeshare flights
  • Flights booked on the EY code of EY marketed AZ operated codeshare flights.
  • Flights marketed by a third party but perated by AZ.
  • Flights marketed by AZ and operated by a third party.
  • Any charter flights operated and/or marketed by Alitalia.

Redeeming Etihad Guest Miles on Alitalia

  • Validity of the ticket - Valid for a maximum period of one year from the original date of departure booked.
  • One way tickets are not permitted.
  • A minimum of 14 days advance notice is required for making a reward flight booking.
  • Seats are subject to availability.
  • A reward ticket for a child will be issued at the same value as for an adult.
  • Infant tickets will be issued at 10% of the adult mileage value.
  • Applicable taxes and surcharges will have to be paid at the time of ticket issuance.
  • The Business Class redemption rates will be twice the value of the economy redemption rates.
  • Upgrade using miles – not permitted.
  • Award tickets are not valid on codeshare flights.
  • One date change is permitted free of charge, any subsequent changes are as per Etihad Guest terms and conditions.
  • On cancellation / Refund – as per Etihad Guest terms and conditions.
  • Stop overs are not permitted.
  • Name changes are not permitted.

Service benefits

  • same flight as the lounge eligible member.
  • On routes where piece concept applies, 1 extra piece will be accepted. 
  • The benefits listed above are for Etihad Guest Silver, Gold, and Platinum members traveling in any class on any code share flight between Etihad Airways and Alitalia.
  • Members must present their Etihad Guest Card in order to avail the benefits above.
  • Children between the aged of 2 and 12 are considered as adults for lounge entry purposes.
  • Infants traveling with the lounge eligible guest shall be provided with lounge access provided the infant travels on the same flight as the lounge eligible member.
  • On routes where piece concept applies, 1 extra piece will be accepted. 
  • Alitalia Airport Lounges:
- Rome Fiumicino: Borromini Lounge, Le Navi Lounge, Giotto Lounge, Dolce Vita Lounge
- Catania: Bellini Lounge
- Napoli: Vanvitelli Lounge
- Milano Linate: Manzoni Lounge, Welcome Lounge
- Venezia: Tintoretto Lounge
- New York: Michelangelo Lounge (Terminal 1)