Overview

Overview The airline flies to, from and within New Zealand, directly serving 51 cities in 15 countries, including 25 destinations within New Zealand.

Air New Zealand is committed to delivering a uniquely New Zealand experience to its customers while offering the very highest standards of customer service and care.

The airline takes pride in showcasing the best of New Zealand at every touch-point, from award-winning wines to modern, contemporary airline lounges that reflect the relaxed lifestyle enjoyed by New Zealanders.

Earn Etihad Guest Miles with Air New Zealand

Earn Etihad Guest Miles with Air New Zealand

You can now earn Etihad Guest Miles when traveling with Air New Zealand. Simply quote your Etihad Guest Number when making a booking with Air New Zealand and remember to present your Etihad Guest Card at check-in.

The number of miles earned will depend on the class of booking as shown below.

Flights eligible for Accrual
• 
The accrual structure below was modified for flights effective 05th of July 2011. Any retro claims for flights taken previous to this date will be awarded miles as per the accrual structure that was in place on the date of travel.
• All flights operated and marketed by Air New Zealand
• All flights operated by Air New Zealand and marketed by Etihad Airways.

Regions Cabin Class Miles earned
Air New Zealand domestic Economy Y, B 100%
Air New Zealand domestic Discounted Economy M, H, Q, V 100%
Tasman and Pacific Island Business C, D, Z, J 150%
Tasman and Pacific Island Economy Y, B 100%
Tasman and Pacific Island Discounted Economy M, H, Q 100%
Asia, North America and Europe Business C, D, Z, J 150%
Asia, North America and Europe Premium Economy U, E, O, A 100%
Asia, North America and Europe Economy Y, B 100%
Asia, North America and Europe Discounted Economy M, H, Q, V, W, T 100%

Claim Missing Partner Miles

Please retain your tickets and boarding passes until such time your miles are credited to your account. If you do not receive the credits within six weeks, please advise the Etihad Guest Service Centre on +800 GUEST. Missing miles can be claimed up to 6 months from the date of travel. Requests for claiming missing miles will be accepted after 14 days of the date of travel.

Redeem Miles with Air New Zealand

To redeem miles for reward flights on Air New Zealand, members must contact the Etihad Guest Service Centre a minimum of 14 days prior to the intended date of travel. Rewards flight bookings will be confirmed subject to seat availability. Applicable taxes, surcharges and/or fees listed on the ticket will have to be paid at the time of ticket issuance.

The values in the table below are for one way journeys only.

Distance travelled Economy class Business class
0 - 1250 13000 26000
1251 - 1750 17000 34000
1751 - 5000 45000 90000
5001 - 11500 105000 210000
11501 136500 273000

Terms and conditions

Earning Etihad Guest Miles with Air New Zealand

• Flights marketed by Air New Zealand and operated by a third-party carrier other than Air New Zealand or Etihad Airways will not be eligible for Etihad Guest Miles accrual.
• Charter flights operated by Air New Zealand are not eligible for mileage accrual.
• Flights taken on Air New Zealand are not eligible to earn Etihad Guest Tier Miles and therefore do not contribute to earning or maintaining your Etihad Guest Silver or Gold Tier.

Redeeming Miles on Air New Zealand

• The Business Class redemption rates will be twice the value of the economy redemption rates.
• Award tickets are not valid on codeshare flights.
• Seats are subject to availability.
• A minimum of 14 days advance notice is required for making a reward flight booking.
• Reward tickets can be booked for one way or return journeys.
• A reward ticket for a child will be issued at the same value as for an adult.
• Infant tickets will be issued at 10% of the adult mileage value.
• Applicable taxes and surcharges will have to be paid at the time of ticket issuance.
• Redeeming miles for upgrades on partner flights are not permitted
• Date changes are possible free of charge within validity and subject to availability.
• Redeeming miles for upgrades on partner flights are not permitted.
• Awards are not valid on charter flights.
• Award tickets are non-endorsable, non-transferable and non-refundable.
• Reward tickets are valid for a maximum period of one year from the original date of issue.
• Redeeming miles for upgrades on partner flights are not permitted.
• Stop overs are not permitted.
• Name changes are not permitted

Service benefits

For Etihad Guest Gold Members on *applicable Air New Zealand operated codeshare flights.

1. Priority Airport Check-in at the Air New Zealand Premium Check-in counters regardless of class of travel.
2. Priority Baggage Handling when travelling regardless of the class of travel.

3. Lounge access to the Air New Zealand lounges on departure with one additional guest regardless of class of travel.

Note: The accompanying guest will be accepted on a space available basis and must travel on the same flight as the Etihad Guest Gold Member. The guest must enter the lounge at the same time as the eligible Gold Member. Please note that a child is considered as a guest. All infants traveling with the lounge eligible guest shall be provided with lounge access provided the infant travels on the same day as the lounge eligible Gold Member.

*Please note that the service benefits listed below are only applicable on Air New Zealand operated Etihad Airways marketed codeshare flights.

Lounge access for Etihad Gold Guests on applicable Air New Zealand operated codeshare flights:

Airport Terminal Lounge name
Sydney (international) International Terminal Air New Zealand International Lounge
Melbourne (international) International Terminal Air New Zealand International Lounge
Brisbane (international) International Terminal Air New Zealand International Lounge
Auckland (international) International Terminal Air New Zealand International Lounge
Christchurch (international) International Terminal Air New Zealand International Lounge
Wellington (international) International Terminal Air New Zealand International Lounge
Auckland (domestic) Domestic Terminal Air New Zealand Domestic Lounge
Christchurch (domestic) Domestic Terminal Air New Zealand Domestic Lounge
Wellington (domestic) Domestic Terminal Air New Zealand Domestic Lounge
Queenstown (domestic) Domestic Terminal Air New Zealand Domestic Lounge