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New scams seem to appear every day. You can learn to recognize a scam by familiarizing yourself with some of the telltale signs.

Scams can contain the following:

  • Alarmist messages and threats of account closures.
  • Promises of money for little or no effort.
  • Deals that sound too good to be true.
  • Requests to donate to a charitable organization after a disaster that has been in the news.
  • Grammatical errors and spelling mistakes.

Phishing emails - Protect your data

One of the most common types of email fraud is called “phishing”. Phishing is the practice of sending fake email messages that are disguised as legitimate and often include company logos that look real.

A typical phishing email will include a false claim about a customer’s account and either a link or button that takes them to a hoax website that mimics a reputable company’s actual website, in the hope that they will disclose personal information such as a credit card number or account information. Some phishing emails may also have attachments which may contain potential email viruses.

Traditional phishing happens exclusively via the Internet with emails and attachments, but offline phishing involves sending direct faxes and/or postal mailings to consumers or businesses as well.

If you suspect that you've received a fraudulent e-mail that appears to be from Etihad Airways, do not respond. Never click on any link that seems suspicious, open any attachments, follow instructions in the email nor provide any personal information. Instead;

  1. Forward the email, including the header to
  2. Delete the email.
  3. Change your Etihad Guest account password immediately and monitor your account for any misuse if you believe someone other than yourself has access to this information.

Please click hereto see an example of a Phishing email to see an example of a Phishing email.

If you have responded or disclosed your personal information to a possible fraudulent message, notify the above email address.

Etihad Airways will NEVER contact you though telephone call or email in order to request details of your Etihad Guest membership account personal information such as passwords/PINs/user id, etc. It is your responsibility to report any suspected privacy violation or other related security issues. 

Additional Characteristics of a Phishing Email    

  • Requesting personal information: Many phishing emails request personal information such as credit card or account information, passwords, etc. Legitimate emails will never ask you to perform security-related changes to your account or send emails to collect user names, passwords, email addresses or other personal information.    
  • Official-looking sender’s email address: The “From” line may include an email address that appears legitimate.    
  • Generic email greeting: Many phishing emails begin with something generic like “Dear User” or “Dear Customer”.    
  • False claims: Many phishing emails make false claims about the status of your account and ask you to update or validate your account by clicking on an embedded link in the email. Some may also include a false sense of urgency and state that your account may be in jeopardy if it is not updated immediately.    
  • Fake links: Many phishing emails include links that look valid but that send you to a spoof site. Never click on these links as the URL (Web page address) shown may appear to be legitimate ( but may actually display a different URL when you hover over the link with your mouse.    
  • Attachments: Never click on attachments as they may cause you to download spyware or a virus.    
  • Typos and poor grammar: Many phishing emails contain typos and poor grammar in the content.

Protect yourself and your Etihad Guest account

Etihad Airways will NEVER contact you through phone calls or emails asking for your Etihad Guest account personal information such as passwords/PINs/userid, etc. It is your responsibility to report any suspected privacy violation or other related security issues. Etihad Airways ensures that your information is always protected.

From Online Fraud

  • Do not open suspicious or unsolicited emails (spam).
  • Do not click on any links in a spam email or open any files attached to them.
  • Be alert of any email that asks for you to update your Etihad Guest account or personal information such as passwords/PINs/userid, etc.
  • Ensure that your browser has opened a genuine or website.

From Telephone Fraud

  • Always ask for the name of the person you are speaking to and who they represent.
  • You will NEVER be asked for your online password via an agent at the Etihad Guest Service Centre.